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Benjamin L. Mabry's avatar

The part that I think is being missed is the way that service-sector jobs are inherently unstable and place the worker at constant risk of unemployment at any moment in a way that they simply can't control. Before I went to college, I was assistant manager of a Shell station, and had worked at a number of truck stops throughout my late teens and early 20s. These positions are designed to take into account frequent turnover.

First, they involve working in close proximity to the underclass, the lumpenproletariat, whatever you want to call them. Junkies, criminals, and losers. The 10% of society that can't take care of themselves. It means that you have to look over your shoulder to ensure that your coworker doesn't take money out of your register when your back is turned because it's something they would absolutely do. Furthermore, it means that management is going to treat you like a thieving junkie regardless of how well you perform because policy applies to everyone. Let me tell you from experience: it's infuriating to work hard and still be treated like a scumbag.

Second, because so many of your coworkers are trash, the employment model is based on the premise of complete turnover every year or so. The normal response of Corporate to any mishap is going to be to fire everyone, transfer in a handful of workers from the next store over and hire new to fill in the rest. There is no such thing as a "career" in the service sector. There is temp job followed by temp job with the constant, terrifying possibility that Corporate is going to show up, fire you out of the blue, and you're going to lose your apartment or your car. If you're very, very lucky, you might get noticed by someone at Corporate, elevated to a senior position, and maybe get a more permanent position. Even then, you'd better hope that you don't get assigned to the "impossible" store, then get scapegoated for the failure to fix a consistently dysfunctional store that has long-standing problems with crime, bad planning, bad location, or trouble employees.

Even under optimal circumstances, you're spending the rest of your life babysitting a bunch of underclass losers, scolding pregnant 19-year-old single mothers of three for showing up to work high, filling in for habitually late/absent employees, chasing drug dealers off the premises, as you spend a good share of your paycheck paying off those college loans that you racked up because your Boomer high school counsellor told you were necessary to a "decent life." And you're still living the precarious life of suddenly, at any moment, being scapegoated for some downturn by Corporate and winding up back at the bottom making $7.25 mopping floors, cleaning used feminine hygiene products out of the toilet bowl, and a thousand other nasty things I can tell you about from lived experience.

The bulk of the increasing costs of middle-class life today is the cost of avoiding the social and criminal dysfunction of the underclass. People have a reasonable expectation that if they do the right things, they don't have to live among junkies, criminals, and reprobates. That's where the resentment against service work comes from. I worked too hard to lose my job because my coworker stole from my till. Or to lose my job because the manager was passing bad checks and the whole store got fired. Or to have to work a job where a pervert gets to walk into my workspace and expose himself. Or to have to clean genital crabs off the toilet seat of the women's restroom. I shouldn't have to carry a gun at work and risk getting fired because I don't want to die at the hands of an armed robber.

Not dealing with those things anymore was the reason I went to college. Until government takes seriously its obligation to decent people to protect us from the trash, rejecting service work is entirely reasonable, especially for college-educated young men.

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For The King's avatar

There is also the issue of the dual income home and how this dilutes the wages of "low class" jobs. A man running a fryer at Panda express would make a lot more in a society where women stayed home and did not work. Wage suppression is huge in our modern economic environment. Furthermore, if women stayed home the entire hospitality and fast food industry would be destroyed. So, all the "low class" jobs would meet their demise with a fruitful and productive American woman.

I agree that if we had mass emigration in America, then many of the menial jobs would be necessarily be filled in by high school and college students. I think this would have a great impact on younger folks and teach the virtue of working hard from a young age.

Basically, I think there are a lot of assumptions going into this entire article. I found it fascinating and thought that many of the points were true but I would want to drive the conversation to the root rather than the fruit. We have so many silly assumptions that prop up places like Panda Express, and if those assumptions are abandoned, then the way that society views jobs like climbing the ladder at Panda Express will be non-existent.

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